Data & Account Deletion

imsgp Student & imsgp Supervisor apps · Last updated: 28 June 2026

This page explains how to request deletion of your account and personal data from the imsgp Student and imsgp Supervisor apps and the IMSGP platform, provided by IT Synergia Pvt Ltd.

Your institution manages your account. Accounts on IMSGP are created and managed by the educational or clinical-training institution you belong to (the data controller); they are not self-registered in the app. Your institution decides what data is collected and how long it is kept, and we operate the software on its behalf. For the fastest result, contact your institution first.

How to request deletion

Contact your institution’s IMSGP administrator and ask them to deactivate or delete your account. As the data controller, they can action this directly.
Or email us at info@imsgp.com from the email address on your account, with the subject “Data deletion request”, including your full name and the name of your institution. We will verify your request and coordinate the deletion with your institution.

We aim to acknowledge requests within 7 days and to action them within 30 days, subject to your institution’s confirmation and any legal record-keeping obligations described below.

What data is deleted

On an approved request, the following personal data associated with your account is deleted or de-identified:

Your profile: name, title, email, phone number, address, date of birth, national identification number and profile photo.
Your assessment responses, scores, comments, signatures and any documents you uploaded.
Sign-off records associated with you, including any location captured at sign-off.
Your authentication credentials and on-device sign-in tokens.

What may be retained, and for how long

Your institution may be legally or academically required to retain certain records (for example, finalised assessment outcomes needed for accreditation, qualifications or audit). Where this applies, such records are retained for the period your institution’s policies and applicable law require, after which they are deleted or de-identified. We retain data only as long as your institution instructs and our service obligations require; backups are purged on a rolling cycle.

Contact

IT Synergia Pvt Ltd — IMSGP
Email: info@imsgp.com
See also our Privacy Policy.